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Booking requests and menu questions for a restaurant
An example of how routine restaurant messages could be answered and booking requests captured without taking staff away from service.
The situation
A restaurant receives messages throughout service asking about opening hours, the menu, and whether a table is free tonight.
The people who could answer are the same people serving guests, so replies are late or missed.
How the workflow would run
- 1
Guest sends a message
They ask about hours, a dish, or a table.
- 2
Assistant answers from approved details
It uses the hours, menu and policies the restaurant has supplied.
- 3
Booking request is collected
Date, time, party size and name are gathered and acknowledged as a request.
- 4
Staff confirm the booking
The request appears on the dashboard. Special requests are handed to a person.
What staff would see
- A list of booking and order requests to confirm.
- An inbox for guests who need a person.
- An editable menu and opening hours.
What we need from you to set it up
- The menu with prices.
- Opening hours and booking rules.
- A business WhatsApp number.
Is this close to how your business works?
Tell us what your customers ask you most often. We will show you the working spare-parts system and explain what would change for you.