Solutions
What Wize sets up for your business
Five parts that cover a customer conversation from the first message to a completed order. Everything described here exists in the system we run today.
WhatsApp automation
An assistant on your business WhatsApp number that replies to customers the moment they write, using Meta's official WhatsApp Business Platform.
What your customer experiences
- Writes to your number as they always have.
- Gets a reply within seconds, at any hour.
- Receives each matching item as its own message, with a photo where one is available.
What your team gets
- Routine enquiries are answered without anyone typing.
- Shop details such as hours, pickup and payment are answered from facts you approve.
- Every conversation follows the same clear steps.
Do you have brake pads for a Corolla 2019?
1. Brake Pads Front
Toyota Corolla (2014-2019)
Brand: Akebono
Price: 180 AED
Branch: Ras Al Khor
2 of 1
Order request received:
2 x Brake Pads Front
180 AED each (360 AED)
AI-assisted enquiries
The assistant reads what the customer actually wrote, works out what they need, and asks only for the details that are still missing.
What your customer experiences
- Can write informally, with typos, across several messages.
- Is asked one short question when something is missing, such as the car year.
- Is told plainly when an item is not available.
What your team gets
- Answers come from your own product list, so prices and stock are never invented.
- Details given earlier in the chat are remembered until the search is complete.
- General questions are answered from your shop facts, not guessed.
Order capture
Customers order inside the chat by replying to the offer. The order lands on your dashboard, ready for your team to confirm.
What your customer experiences
- Replies with the item number, several numbers, or a quantity such as "2 of 1".
- Is told if you do not have enough stock, and how many you do have.
- Receives one confirmation that lists every item and the total.
What your team gets
- Each ordered item appears on the Orders page with the customer name and number.
- Order status moves from New to Confirmed, Ready for pickup, Completed or Cancelled.
- Orders can be searched, filtered and exported to CSV.
Human handoff
When a customer asks for a person, the assistant steps back and the conversation moves to your team's inbox.
What your customer experiences
- Asks for a person in their own words.
- Is told a team member will reply in the same chat.
- Keeps talking in the same WhatsApp conversation, with no new number or app.
What your team gets
- The chat appears in the Inbox with a sound alert.
- Staff read the transcript and reply from the dashboard.
- Marking the chat resolved hands it back to the assistant.
I want to speak to someone
Hello, this is the parts desk. How can I help?
Staff dashboards
A private, login-protected dashboard where your team follows orders, answers handed-over chats, and keeps products and prices up to date.
What your customer experiences
- Sees up-to-date prices, because the assistant reads the same list your team edits.
- Gets consistent answers whoever is on shift.
- Is followed up by staff who can see the whole order.
What your team gets
- Orders, Inbox and Parts pages behind individual staff logins.
- Edit products yourself, or import and export them as CSV or Excel.
- See low stock, and what customers asked for that you did not have.
Want to see these working together?
The spare-parts demo uses all five. We can walk you through it on a live WhatsApp chat.